Service Commitment Statement
The Paramedic Service of the United Counties of Prescott-Russell is dedicated to ensuring the highest standard of emergency medical care for its community. We are committed to:
- Providing an advanced or primary care response for every emergency call within our service area.
- Delivering professional, timely, and compassionate care tailored to the needs of our patients.
- Ensuring the safety and well-being of our patients, our paramedics, and the community.
- Continuously improving our practices through training, innovation, and collaboration with health and emergency services partners.
This commitment reflects our unwavering dedication to the health and safety of the people we serve.
Responsibilities
- Seeing to the operational and strategic planning of the emergency medical services.
- Offering advanced primary care pre-hospital emergency services.
- Insuring quality and supporting the delivery of services according to standards and arrangements under the Ambulance Act and Regulations on emergency medical services.
- Insuring assessment, medical treatment and patient transportation by ambulance to the hospital and/or any other health care institution.
- Insuring professional development of paramedics.
- Ensuring follow up on requests for access to patient records.
Financing
The Province transferred the financial and operational responsibility
of the land ambulance services to the United Counties of Prescott and
Russell on January 1st, 2001. The cost of the service is equally shared
between the provincial and the regional governments.
Call Management
Ambulances are deployed out of height stations and posts that employs more than 120 employees.
How are calls distributed?
The call to 9-1-1 is routed towards our Central Ambulance
Communication Center (CACC) which is located in Ottawa and is managed by
the City of Ottawa, with an agreement overseen by the Ministry of
Health and Long-Term Care. The dispatcher will ask you several pertinent
questions to establish the priority of your call. An ambulance will be
dispatched to the scene of the emergency while you are in communication
with the dispatcher. It is important to stay in communication with the
dispatcher and listen carefully to the instructions that he will give
you.
Workforce breakdown
Our ambulance attendants are at work 24 hours a day to ensure a
reasonable response time, even with the major area of the territory to
cover. Did you ever notice ambulances parked in some random place? These
strategic spots have been set in order to be able to cover a bigger
territory when other ambulances are busy on the scene of an emergency
and are not available for new calls.
Ambulances are deployed out of four stations. These stations are in
Embrun, Hawkesbury, Plantagenet, and Rockland. We also have five waiting
stations located in Alfred, Bourget, Casselman, Vankleek Hill, and
St-Isidore.